April 16, 2026
What should you expect from AI customer service training? Learn how AI conversation training, call center training software with AI, and simulation tools help teams improve communication, build confidence, and deliver better customer experiences.
April 10, 2026
Why do customer conversations go wrong so quickly? Discover the hidden triggers and how AI customer service training, AI conversation training, and simulation tools help teams handle conversations with clarity and confidence.
April 8, 2026
Is AI customer service training worth it? Discover how AI conversation training, call center training software with AI, and simulation tools help teams improve performance, boost confidence, and deliver better customer experiences.
April 2, 2026
Discover why AI call simulation is transforming support teams. Learn how AI conversation training and customer support simulation software help agents build confidence, improve communication, and deliver better customer experiences.
March 31, 2026
Learn how AI conversation training, AI roleplay training, and AI call simulation is helping teams to deliver better customer interactions from day one.
March 26, 2026
Your onboarding looks solid on paper… but what happens when agents face their first real customer? Discover how AI conversation training helps teams to build confidence.
March 24, 2026
Training teaches what to say… but real conversations don’t follow scripts. See how AI roleplay training helps teams prepare for what actually happens.
March 23, 2026
Your metrics look fine… so why isn’t performance improving? Discover the hidden gap between data and real conversations, and how to close it.
March 20, 2026
Your best agents know what to say… so why do they still struggle under pressure? Discover what really happens in live conversations and how to fix it.
March 9, 2026
What if your team could practice real customer conversations before they happen? Discover how AI conversation training is changing support teams.
February 26, 2026
Not all metrics drive growth. Discover the 10 agent success metrics that actually improve performance and how to measure what truly matters.
February 24, 2026
Tracking metrics is easy. Improving them is not. Here’s why agent success rates stall and how AI training helps teams drive real performance gains.
February 18, 2026
Not all AI training tools are created equal. Here’s how to choose the right software for your team without wasting time or budget.
February 13, 2026
Looking for the right AI training tool? Compare the top platforms for customer support, from voice simulation to real-time feedback, and find your best fit.
February 11, 2026
AI customer support training sounds promising… but do you actually need it? Here’s what it is, how it works, and when it makes sense for your team.
February 5, 2026
Traditional training feels safe… but does it actually work? Discover why AI roleplay training is outperforming old methods.
February 3, 2026
Scripts don’t prepare agents for real conversations. See how voice-based training helps teams build confidence, empathy, and real-world skills.
January 12, 2026
I was in the final stretch of preparing to launch Hey Harvey, a product I’d been building frantically over the last few months. The website was live, the blog was ticking along nicely, and everything felt…stable. No fires. No alerts. No red dashboards glaring at me.
And then I opened my email.
October 15, 2025
Want to sound more natural and confident in conversations? These simple tips help you communicate clearly, even under pressure.
October 8, 2025
When we started working on Hey Harvey, we had one big idea: could we create a voice-based AI training platform that actually helps call center agents improve, not just perform?
We wanted something that didn’t just simulate scenarios—but taught agents how to respond with empathy, handle frustration, and speak with confidence. That meant moving past PDFs and scripts. We needed roleplay, real-time feedback, dynamic conversations.
The vision was clear. The execution? A little messier.
August 1, 2025
Training once isn’t enough anymore. Discover how continuous learning helps sales teams stay sharp, adapt faster, and win more.
July 17, 2025
Call centers are evolving into growth engines. Discover how combining AI and human talent creates stronger, smarter support teams.
July 10, 2025
Want to improve call center performance fast? The problem isn’t effort, it’s the approach. Here’s what actually moves the needle.
June 3, 2025
Soft skills are hard to teach… but they make all the difference. Discover 5 ways AI roleplay helps agents build empathy and confidence.
May 23, 2025
Not all metrics matter. Discover how AI helps teams measure real agent growth beyond scripts and surface-level performance.
May 16, 2025
Your agents are under pressure every day. Here’s how to improve performance, boost confidence, and support your team more effectively.
May 8, 2025
Training is changing fast. Discover why voice simulation is becoming the future of agent training and what it means for your team.
April 22, 2025
AI is reshaping how support teams learn. Discover how AI training tools create faster, smarter, and more effective learning experiences.