It’s wild to think that in just two weeks, we’ll be showcasing Hey Harvey live at the Africa AI Expo.

This hasn’t been a smooth, straight road; far from it. But that’s exactly what makes this moment feel so important.

We’ve had breakdowns, breakthroughs, and plenty of late nights. And now, we’re standing at the edge of something real.

We’re ready to show the world what we’ve been building.

Building Hey Harvey: A Bold Idea Meets Real-World Challenges

When we started working on Hey Harvey, we had one big idea: could we create a voice-based AI training platform that actually helps call centre agents improve, not just perform?

We wanted something that didn’t just simulate scenarios but taught agents how to respond with empathy, handle frustration, and speak with confidence.

That meant moving past PDFs and scripts. We needed roleplay, real-time feedback, and dynamic conversations.

The vision was clear. The execution? A little messier.

The Roadblocks That Nearly Broke Us (But Didn’t)

Like any startup story, ours includes a few “Why is nothing working?” moments.

Early on, we struggled with syncing real-time transcripts between our AI agent and the voice interface. At one point, we were logging sessions… but the database wasn’t updating at all. Turns out, we were capturing a stale state.

It took hours of debugging (and a pretty intense amount of coffee) to finally trace the issue. Once we fixed that, the turns started logging correctly. A small win, but a big deal.

Then came the edge cases. Like what happens when someone leaves the session halfway through? Or speaks with an accent? Or when two people speak at once? We had to rethink how we handle interruptions, speech latency, and session recovery.

And all of this was happening while writing new UI flows, improving profile creation, and building out our agent training logic.

We broke things. We fixed them. We learned. And, we broke more things...

And through it all, we kept pushing because we knew where this was going.

What We’ve Achieved So Far

Despite the hurdles, we’ve built something we’re proud of.

✅ Agents can now train in live, voice-based simulations with realistic personalities; from frustrated customers to calm, experienced colleagues.

✅ Trainers can create custom agent and customer profiles, with distinct tones, traits, and preferences.

✅ We’ve implemented real-time feedback and session logging, so every simulation is measurable.

✅ The UI is intuitive, the onboarding flow is working, and we're collecting meaningful data every time someone interacts with the system.

There’s still polish needed, and we’re working on it, but Hey Harvey is functional, smart, and most importantly: useful.

Why the Africa AI Expo Matters

This isn’t just another trade show for us. It’s a launchpad.

We’re bringing Hey Harvey into the real world, not as an idea, not as a prototype, but as a tool ready to be tested by actual people in real conversations.

If you're attending the Expo, we want you to stop by. Try a simulation. Play the role of the customer or the agent.

See how our AI reacts. Watch how the system gives feedback, adjusts the scenario, and helps users get better with every turn.

If you're curious about the future of AI training for customer support, this is where it's happening.

We’re Not Just Building Tech — We’re Solving a Real Problem

Call centres across the continent and beyond are facing the same issues: high churn, long onboarding, and agents who struggle to handle tough calls with confidence.

Hey Harvey is built to solve that.

We’re not promising a silver bullet. But we are offering a smarter way to prepare agents for the real world, using AI not to replace them, but to empower them.

That’s the mission. That’s why we’re showing up.

Come Say Hi — Try Hey Harvey at the Expo

So, here’s the invite.

If you’re going to the Africa AI Expo in Johannesburg, at the Sandton Convention Centre, swing by the Hey Harvey booth. You’ll find us on the SMME Pavilion, proudly representing the power of local innovation.

Get your tickets for the Expo here: http://aiexpoafrica.com/registration/. Don't miss out before they're all sold out!

We’ll have demos, simulations, and we’d love your feedback. So, whether you're a CX lead, a training manager, or just curious about voice-based AI, we want to chat.

This is your chance to shape the future of customer service training, while it’s still being built.

Quick FAQ

What is Hey Harvey, exactly?

It’s a voice-based AI training platform for call centre teams. Think of it as an AI-powered roleplay coach that helps agents practice customer scenarios with real-time feedback.

We believe in our product's capabilities, and we see a bright future for Hey Harvey. Our vision is to expand our service offering into other areas of AI Voice Agents, because we see this as the future of voice communication. So, stay tuned!

Who is it for?

Training managers, support teams, call centre agents, and companies that care about better CX through better-prepared people.

Can I try it right now?

We’re doing live demos at the Expo, and opening up early access shortly after. You can also join the waitlist today via our site.

What makes it different from a regular training course?

Hey Harvey is interactive. It simulates real conversations, adapts to responses, and gives instant feedback, so agents actually get better in the moment.

Final Thoughts (From Me to You)

This has been a grind. No fancy funding round. No team of twenty engineers. Just a small, stubborn crew building something we believe in, all while refining it every day.

We’re proud of what we’ve done. But we’re even more excited about where we’re going.

If you're in Johannesburg between the 29th to 31st of October, come see what we’ve been building. Try it for yourself. Challenge our AI. Tell us what you think.

And if you’ve ever believed in building something out of nothing, you’ll get why this matters.

See you at the Africa AI Expo.
We’ll be ready.

-- Yattish