April 28, 2025
AI customer support training is a modern way of teaching customer service teams using artificial intelligence. Instead of relying only on traditional workshops or manuals, AI tools create interactive and personalized training experiences.
These systems can simulate real customer conversations, give instant feedback, and help support agents build their skills in a more neutral way.
October 15, 2025
This guide is about conversational awareness. It’s not a list of corporate buzzwords or scripted lines; it’s a simple framework to help you sound more natural, empathetic, and grounded in any customer scenario, especially when you’re training with Hey Harvey.
October 8, 2025
When we started working on Hey Harvey, we had one big idea: could we create a voice-based AI training platform that actually helps call center agents improve, not just perform?
We wanted something that didn’t just simulate scenarios—but taught agents how to respond with empathy, handle frustration, and speak with confidence. That meant moving past PDFs and scripts. We needed roleplay, real-time feedback, dynamic conversations.
The vision was clear. The execution? A little messier.
August 1, 2025
Your sales environment changes faster than ever before. Customer behaviors shift. Markets pivot. Competitors pop up in minutes.
Relying on onboarding alone isn’t enough anymore. If your team stops learning after training, they fall behind.
But continuous sales training changes that. It turns learning into a habit rather than a stopgap.
Sales professionals keep refining their skills over time, adapt to new products, and consistently deliver better results.
July 17, 2025
Call centers aren’t just for handling complaints anymore. They’re fast becoming revenue engines; built to convert, support, and scale. And the fuel driving this transformation is a strategic mix of AI and human intelligence.
July 10, 2025
Most support teams want to do better. But they’re stuck with systems that don’t move fast enough. Traditional training takes too long, doesn’t scale, and rarely adapts to individual agent needs.
If your goal is call center improvement, you can’t keep doing what you’ve always done. You need something more engaging, more flexible, and built for the speed of real-life support.
June 3, 2025
When it comes to customer service, technical skills will only get your agents halfway there. The real magic?
It lies in the soft skills; empathy, active listening, patience, and tone. These are the human touches that turn a frustrating call into a five-star review.
The problem is, traditional training methods just don’t cut it anymore. You can’t teach emotional awareness with a slide deck. And scripted roleplay? Most of it feels forced and awkward.
That’s why AI soft skills training is gaining serious traction.
May 23, 2025
Support agent performance isn’t about memorizing scripts. It’s about knowing how to handle a tough call, how to calm down an upset customer, and how to find the right solution under pressure. And that’s where AI is flipping the game on its head.
May 16, 2025
Today’s call center agents are under more pressure than ever. They’re expected to be fast, friendly, knowledgeable, and empathetic all at once.
Without the right support, it’s no surprise that performance and morale can take a hit. Understanding these challenges is the first step to building better training programs and finding the right call center productivity tools to support your team.
May 8, 2025
Voice-based customer service training is now making it possible for call center agents to learn in a more interactive, engaging, and realistic way. Instead of just reading or role-playing with a colleague, agents can now talk to AI-powered voice simulators that sound like real customers.
These smart systems respond naturally and adapt based on how the agent handles the conversation, giving instant feedback and highlighting areas for improvement.